After submitted the borrowing request, you may start your rental processes.

Mobile Platform

  1. Open the Rentolf App and press the “Booking” tab at the bottom of the App.
  2. Your booking history has been shown here. You can select your booking record and view more details.
  3. In the booking detail, you can see the rental status. There is serval rental status: Waiting for Ship / Pickup, On shipping, In use, Returning and Complete.
  4. On Shipping: The host / lender has already shipped or ready for pickup of the product. If you pick up the item, please check the item and press the button of “Yes, I have picked up the item”.
  5. If you chose local delivery or international deliver, you can see the shipping information here. After received the item, please check it and press the button of “Yes, I have picked up the item”.
  6. Afterward, you can use the item during rental period. Please remember the end date of the rental period. And you need to return the item to the host / lender.
  7. If you use “Self return” method to return your item, please press the button of “Yes, I have returned the item” when you returned.
  8. If you use “Local delivery” and “International delivery” to return the item, you need to take the item’s picture before dispatch. And also, you need to fill-in the shipping company and tracking code for dispatch information.
  9. You can rate the item. And give the comments of the host / lender.
  10. When the host / lender received your item, he / she will check it and send you the confirmation of item received.
  11. The whole rental process has been completed.