Borrower made the reservation to you, but your item is out of control. You can cancel the reservation to notify the borrower.
Mobile Platform
- Open the Rentolf App and press the “Account” tab at the bottom of the App.
- Select “Manage Reservation”. And your reservation will be shown.
- Select the reservation that you need to cancel.
- Press the “Cancel the reservation” button.
- You need to select the reason of cancellation.
- At last, press “Confirm cancellation”
- Afterward, the borrower will receive a cancellation email from you. At the same time, the status of reservation record will change to “Reservation has been cancelled”.